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Last updated: 02 September 2026
Emitserv Pty Ltd(Registration No: K2025153259) — trading as BoomXS
73 Zenith Drive, Umhlanga Ridge, Durban, 4319, South Africa
We collect information that you provide directly to us, including:
When you access our platform, we automatically collect:
We use the collected information for:
Lawful basis for processing: We process your personal information on the following lawful bases: (a) performance of a contract— to process your ticket transactions, handle payments, and facilitate delivery; (b)compliance with legal obligations— to retain transaction records as required by South African tax and financial regulations; (c) legitimate interests— for fraud prevention, platform security, and service improvement; and (d) consent— for marketing communications, which you may withdraw at any time.
We may share your information with the following categories of recipients:
We engage trusted third-party service providers who process data on our behalf. These include:
When required by law, subpoena, or to protect our rights, property, or safety.
In connection with a merger, acquisition, or sale of assets.
We implement appropriate technical and organizational measures to protect your personal information, including:
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain your personal information for as long as your account is active and for a period of five (5) years after your last transaction to comply with South African tax and financial regulatory obligations. After this period, we securely delete or anonymise your data.
Transaction records may be retained longer if required by applicable law or for the establishment, exercise, or defence of legal claims.
Under POPIA and applicable data protection laws, you have the right to:
To exercise these rights, please use our Contact Us page or email support@boomxs.co.za. We will respond to your request within 30 days as required by POPIA.
We use Paystack as our payment processor. When you make a purchase, your payment information is handled directly by Paystack and is subject to their privacy policy. We do not store your full card details on our servers.
If you are a seller receiving payouts, your bank account details are stored securely and used solely for processing payouts to your bank account via Paystack transfer.
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings, but disabling cookies may limit certain features of our platform.
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. For example, our hosting infrastructure (Supabase) and email provider (Resend) may process data outside South Africa. We ensure appropriate safeguards are in place to protect your data in accordance with POPIA and applicable laws, including contractual agreements with our service providers.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our platform after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your data protection rights have been violated.
Questions about our privacy practices? Email us or visit our Terms of Service